We are not accepting medical insurance. We can provide you with receipt or statement of services for your insurance.
We accept FSA (Flexible Spending Accounts) or HSA (Health Savings Accounts). We also accept Motor Vehicle Accident insurance and WA State L & I with consultation and verification of benefits before service are scheduled. *$30 administration fee is added to insurance documentation and billing each session.
We gladly accept:
The Massage Studio Gift Certificates
The Massage Studio does not honor multiple discounts or coupons for treatments done the same day. We will gladly redeem leftover coupons at your next visit. Gift Certificates are non-refundable and have an expiration date of one year from the month of purchase.
Sorry, Discover cards are not accepted at this time.
24 hour Cancellation Policy
Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. This allows us time to reschedule the appointment time. Failing to cancel within 24 hours may require pre-payment for future services.
Due to the nature of our business no refund will be made for services provided. We do not perform any techniques out of the scope of our practice. If we are unable to provide a specific treatment or service needed we have an outstanding referral network. All of our spa services are non-refundable. However, if you are dissatisfied with your service– let us know! Call or email us, firstname.lastname@example.org. | 509.315.9191
Pre-paid appointment with adequate notice will be refunded within one business day.
What happens if I'm late to my appointment?
The Massage Studio has a set schedule and other guests follow your appointment. If you happen to be late to your appointment, your appointment may be shortened. We will do our absolute best to accommodate you based on what our schedule allows.
When booking your appointment, notify your spa professional of:
Special health care needs/concerns
Mobility issues: If you have trouble using steps, please specify that you need a downstairs treatment room for your appointment.
If pregnant, advise how many weeks/doctor’s written permission
MASSAGE: To get the most out of your treatment, it is important to communicate! Please let us know if there are any specific treatment goals or needs any time before or during your massage.
EXPECTING MOTHERS: If you are receiving massage in your first trimester, please note for high-risk pregnancies only: it is recommended to have an approval note prepared from your doctor before you come in for your massage. When booking your massage or facial, please notify our staff of any areas of sensitivity, or if you’ve been sensitive to any particular smells or products while pregnant. The Massage Studio offers extra pillows, wedges and extra padding to make sure you are comfortable. NOTE: For safety reasons, The Massage Studio does not offer the hot stone massage to expecting mothers.
Gift certificates are non-refundable. No exceptions.
Gratuity is not built into the service costs at The Massage Studio. Tips may be left with your Esthetician/Therapist. Tips can be added to any credit card payment (Visa or MC). All tips are appreciated Leaving 15-20% is customary for all service industry providers.